Privacy Policy

Design First Builders & Remodelers (“Design First Builders,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect on designfirstbuilders.com (the “Site”), how we use it, who we share it with, and the choices you have. Other websites we run, such as DDK Kitchen Design Group, may have their own privacy policies.

By using the Site, you agree to this policy. If you do not agree, please do not use the Site.

The Site is meant for people in the United States, and our services are offered in the Chicago, Illinois area. We do not direct the Site to people in the European Union, the United Kingdom, or other countries. By using the Site, you understand that we collect and handle your information in the United States, under U.S. law.

Information we collect

Information you give us. When you fill out a form, schedule a free consultation, email, call, or chat with us, leave a review, or apply for a job, we may collect:

• Your name, email address, and phone number
• Your home or project address
• Details about your project, such as the type of remodel, timeline, and budget range
• Messages you type into our website chat, and any contact details you share there
• Reviews or feedback you submit
• Anything else you choose to put in a message or application, including a resume

Information collected automatically. When you visit the Site, we and our service providers may collect technical information such as your IP address, browser type, device type, operating system, the pages you view, the website you came from, the date and time of your visit, and your approximate location. We collect this using cookies and similar tools (see the next section).

We do not use the Site to collect biometric information, such as fingerprints, face scans, or voiceprints.

Calls, chat, and recordings

Our website chat is run by a third-party company. Chats are saved, and both we and our chat provider can read them. Some replies may be automated. By using the chat, you agree to this. If we ever record or monitor a phone call, we will tell you at the start of the call so you can decide whether to continue.

Text messages

If you give us your mobile number and agree to receive texts, we may text you about your consultation or project and, if you agree, about offers. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to receive texts is not required to hire us. We do not share mobile phone numbers or text-message consent with third parties for their own marketing.

Cookies and similar technologies

Cookies are small files that a website places on your device. We use them, along with similar tools such as pixels and tags, for these purposes:

• Needed for the Site to work. These help pages load properly and keep forms working.
• Analytics. We use tools such as Google Analytics (set up through Google Tag Manager) to understand how people use the Site, so we can improve it.
• Advertising. We use tools from Google and other advertising companies to measure our ads and to show our ads to people who have visited the Site. Google and other third-party vendors may show our ads on websites across the internet, and they may use cookies to choose which ads to show based on someone’s past visits to our Site.
• Embedded content. Maps and other embedded content from third parties, such as Google Maps, may set their own cookies.

To learn more about how Google uses information from sites that use its services, see How Google uses information from sites or apps that use our services.

Your cookie choices. If the Site shows a cookie banner, you can make your choices there. You can also:

• Change your browser settings to block or delete cookies. Some parts of the Site may not work as well if you do.
• Install the Google Analytics opt-out browser add-on.
• Manage the ads Google shows you at adssettings.google.com.
• Opt out of interest-based ads from many advertisers at optout.aboutads.info or optout.networkadvertising.org.

Do Not Track signals

Some browsers can send a “Do Not Track” signal. There is no common standard for these signals, so we do not currently change how the Site works when we receive one. Other companies, such as Google, may collect information about your activity on the Site over time, as described in the cookies section above.

How we use your information

We use your information to:

• Respond to your questions and requests
• Schedule and carry out consultations, design work, estimates, and projects
• Send you updates about your project, and, if you agree, news and offers (you can unsubscribe at any time)
• Review job applications
• Understand how the Site is used and make it better
• Measure and improve our advertising
• Protect the Site, prevent fraud, and follow the law

Contacting you. When you fill out a form, send us a message, chat with us, or call us, you agree that we may contact you by phone or email about your request.

Reviews and testimonials. If you send us a review or testimonial, you allow us to display it on our Site and in our marketing, usually with your first name and last initial.

How we share your information

We do not sell your personal information for money. We share information in these situations:

• Service providers. Companies that help us run our business, such as website hosting, form and scheduling tools, website chat and review tools, email and text messaging, customer management (CRM) software, and analytics. They use your information to provide their services to us, and some also handle it under their own privacy policies.
• Advertising partners. Tools from Google and other advertising companies may receive information about your visit (through cookies and pixels) so we can measure and improve our ads. You can limit this using the choices in the cookies section above.
• Trade partners and suppliers. If you become a client, we may share the details needed to design, order for, and build your project, such as with architects, cabinetry makers, and trade partners.
• Legal and safety reasons. If we believe the law requires it, to respond to legal requests, or to protect the rights, property, or safety of our company, our clients, or others.
• Business changes. If our company, or part of it, is sold or merges with another company, your information may be transferred as part of that deal.

Your choices and rights

• Marketing messages. Click “unsubscribe” in any marketing email, or reply STOP to any marketing text.
• Access, correction, and deletion. You can ask us what personal information we have about you, ask us to fix it, or ask us to delete it. Email us at the address below. We will respond as soon as we reasonably can, and we may need to confirm who you are first. We may keep some information when the law or our business records (such as contracts and warranty files) require it.
• Other states. Some states give residents extra privacy rights. We aim to honor reasonable requests from anyone, no matter where they live.

How long we keep your information

We keep information for as long as we need it for the purposes in this policy, such as answering your request, completing your project, honoring warranties, and meeting legal and tax requirements. After that, we may delete it or make it anonymous.

Security

We use reasonable safeguards to protect your information, including secure (HTTPS) connections on the Site. No website, email, or system is perfectly secure, so we cannot promise absolute security, and you share information at your own risk. Please do not send credit card numbers, Social Security numbers, or bank details through our contact forms, chat, or regular email. If a data breach affects your personal information, we will notify you as required by Illinois law.

To the extent the law allows, we are not responsible for losses caused by events outside our reasonable control, such as hacking by others despite our reasonable safeguards, or by information you choose to share through the Site. Nothing in this policy limits rights you have under the law that cannot be waived.

Links to other websites

The Site may link to other websites, such as Google Reviews, Facebook, LinkedIn, Houzz, and Pinterest. We do not control those sites and are not responsible for their privacy practices. Please read their policies before sharing information with them.

Children

The Site is not meant for children under 18, and we do not knowingly collect information from them. If you believe a child has sent us information, please contact us and we will delete it.

Governing law

This policy is governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Any dispute about this policy or the Site will be brought in the state courts located in DuPage County, Illinois, or in the federal court for the district that includes DuPage County.

If part of this policy cannot be enforced

If a court finds that any part of this policy cannot be enforced, the rest of the policy still applies.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. If you keep using the Site after we post changes, you accept the updated policy. For major changes, we may also post a notice on the Site.

Contact us

Questions or requests about your privacy? Reach us at:

Design First Builders & Remodelers

• Mail: 1201 Norwood Avenue, Itasca, IL 60143
• Phone: (630) 250-7777
• Email: info@d1builders.com